COMPLAINTS

REPORTING AN ITEM

Please think carefully about which kind of complaint you have.

1. REQUEST A CORRECTION

To inform the author and the editor about a correction which needs to be made, simply find and select that item on the website and then CLICK ON THE SMALL RED R beside it and select REQUEST CORRECTION.

2. REPORT AN ITEM

To report an item for poor, inappropriate, offensive or illegal content, simply find and select that item on the website and then CLICK ON THE SMALL RED R beside it and choose the appropriate option.

3. FILE A FORMAL COMPLAINT

If the above two options have not worked for you then you should make a formal complaint. We will follow up all complaints about published items which are in our control. We adhere to the Standards Code adopted by IMPRESS, the independent monitor for the press, so can only deal with complaints which relate to an alleged breach of the standards set out in the IMPRESS Code: http://www.impress.press/standards/. Please see our Complaints Policy Complaints Policy for details.

In summary, we can only deal with your complaint if you are:

i. personally and directly affected by an alleged breach of the Code
ii. a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
iii. a third party seeking to ensure accuracy of published information

We are regulated by IMPRESS, so all formal complaints must first be made to the publisher at office@eeio.com, and all complaints must take the following form:


Subject: FORMAL COMPLAINT
Full Name:
Organisation (if applicable):
Address:
Post Code:
Email Address:
Landline:
Mobile:
Type of Complaint (i, ii or iii above):
Preferred Means of Contact:
Special Communcation Requirements:
Name of Publication:
Type of Published Item:
Title of Published Item:
Text of Published Item:
Summary of Complaint:
Specific Words or Phrases which are in breach of the Standards Code:
Standards Code clauses that the complainant believes have been breached:
Outcome or Remedy requested:



We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to the independent regulator IMPRESS at the following address:

IMPRESS, 16-18 New Bridge Street, London, EC4V 6AG